New MTN Contract to be canceled- ***

I ported and signed up for a TopUP Contract for a monthly fee of R619 on the 4th of January 2021 at MTN Nicol Way in Brayston , which consists of 1500 minutes and 8gigs of data, my account was not activated until Thursday morning when I had to detour from my holiday in Mpumalanga and go to the nearest MTN in Hazyview to request assistance for my number to be activated, a SIM Swap was done and my sim eventually worked only on Thursday.

I then asked the consultant that I’m seeing a Spend limit of R3556 and didn’t understand as I’m on TopUP and he tried to change it and the system was offline and I then requested the gentleman from Brayston to ensure that the spend is removed as I didn’t sign a contract for that kind of a limit

This afternoon I checked my usage and realized that the spend of R3556 is still reflecting on my account, I then called the call center 135 and spoke to a lady who told me that she can’t zero rate my usage as her system reflects that I have used R3556 spend and I tried to explain to her that it’s impossible as I have only being active on this line since Thursday, she insisted that it’s been spend and she can’t change it and I have to pay this amount..

The service has been horrible and I want my contract to be canceled as I’m still within 7days and I want MTN to bill me for my usage from Thursday to date and convert my number to prepaid..

I’m tired of being sent from pillar to post and be told I owe MTN R3556 for a contract that has only being active for 3 days..

Regards

Perpetua ***