TW
Trevor W
1 reviews | Active since Dec 2017
13 Dec 2017, 10:27
New Mtn contract
The service at ladybrand MTN was fine. I went to them on friday the 8th and requested my credit limit to be loaded. They sent an email to their Credit controller someone by the name of Henry or so. I went to the store yesterday and it is still not sorted. Today so far its not sorted. I should never have moved from Vodacom. The support that jead office gives to the Mtn consultants is really reslly BAD. The credit controller goes on leave and doesn't put an out of office on his mails! I hope we can get my credit limit sorted today. After this contract I am going back to Vodacom.
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MTN South Africa's replyOfficial
14 Dec 2017, 08:57Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the Credit Management team to assist with the increase of the credit limit on your account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply14 Dec 2017, 08:57
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the Credit Management team to assist with the increase of the credit limit on your account.
Kind Regards,
Alice van der Merwe
Best regards,