MK
Minal K
1 reviews | Active since Feb 2012
01 Jul 2015, 11:19
NEW MEANING TO USELESS
I have been trying to move my number that is on a business account to my personal capacity, yet i have had no response to date. I have visited mutiple branches and call into the call centre with no one willing to assist. <br> <br> I have filled in multiple forms and received an sms one month ago to say my application was successful, yet MTN is still billing a company that I left 2months ago. This is absolutly unprofessional. Cant wait for my contract to end so i can MOVE back to a mobile provider that is not this pathetic.<br> <br> I have been promised feedback and responses to my calls, yet i am still wait to receive ONE call from MTN. They are most useless mobile company in RSA.
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MTN South Africa's replyOfficial
12 Jul 2015, 09:58Hello Minal,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please fax the documentation to *** so that we can follow up with our vetting department on the progress of the transfer. Please also quote the reference number provided below on the fax.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please fax the documentation to *** so that we can follow up with our vetting department on the progress of the transfer. Please also quote the reference number provided below on the fax.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply12 Jul 2015, 09:58
Official
Hello Minal,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please fax the documentation to *** so that we can follow up with our vetting department on the progress of the transfer. Please also quote the reference number provided below on the fax.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please fax the documentation to *** so that we can follow up with our vetting department on the progress of the transfer. Please also quote the reference number provided below on the fax.
Thank you
Wenzile Masina
REQ:***
Best regards,