New Lte contract poorly managed

In the first week of Dec 2021 I app**** online for an MTN LTE line. Advised the person that I’m staying in Parklands but I’m moving to PAARL in January 2022. Gave them BOTH addresses. They proceeded to allow me to take the contract that was advertised for 2 years and to say I must just merely notify MTN once I’m at the new address. I moved a street away from my permanent address for PAARL for 2 months as my house is not ready yet. When I called MTN I was advised to go to my nearest store for unbarring my line with my router. In store I was advised that my area has no LTE coverage and that they can’t unbar the line if it shows no coverage. I was also informed its now a 3-year contract. They tried calling and getting assistance on my behalf however they themselves were unsuccessful. I call between customer care and coverage no one can assist me with when they’ll be coverage, the website merely says “COMING SOON TO YOUR AREA.” In 5 days I have spent over an hour on the line with different MTN departments with no solutions, no clue when or if this can be resolved and have been in store twice. My line can not be paused for the 2 months. When I go check coverage online for my temp home and permanent house they both say “COMING SOON TO YOUR AREA” But in store it shows coverage in my permanent home. Now I want to cancel because I can not pay for a product I am unable to use despite them knowing I was moving from the onset. Cancelation department rings silently for 7 mins then cuts. The second time I called cancelation it got cut again.

I am extremely disappointed in the lack of customer care from the call centres. I am tired of calling in and explaining my story from scratch and getting no one who cares to assist with a viable solution. Email ***. Call ref: *** and ***.