New Low for MTN

My services got suspended today for no reason! My account is up to date. I've tried calling through to customer services department and after waiting in the call queue for nearly 30 minutes the call ends. I've tried getting through whole day ! And up until now still nothing! Then after that, sent through an email and got 1 back saying that I should expect feedback in 8 days? I'm so used to poor service from mtn that it's expected but this is a new low . SERIOUSLY !!! I would never recommend anyone to this company. I understand that mistakes happen but the fact that you can't even get through to somebody from \customer services "for a whole day is really pathetic. They should call it poor service department instead."""