New Insurance, Same Poor Service
<p>I was the victim of theft in December and had to make an insurance claim for my ****** cellphone. I was advised by MTN's call centre that I would be contacted within 72 hours of submitting my claim. We are fast approaching the middle of January and I have yet to receive any feedback regarding my claim. My monthly bill and insurance were still deducted from my account, yet MTN's new insurance administrators have not even emailed me to confirm that my claim was received.</p> <p> </p> <p>I need MTN and Pinnacle Marketing to get back to me urgently, because I am incredibly dissatisfied with the service, or lack thereof. My contract is up for renewal in May and I doubt I'll stick around after that, because this is the absolute worst service I have ever received.</p> <p> </p> <p>Terrible.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***