New disgruntled customer

As a new customer at MTN I'm utterly disappointed with the service that I received from Mangaliso Noni I as I was given incorrect information. He failed to reply to some of my questions. Mangaliso could not even tell me when my debit order date is. This i call incompetence. I then went to MTN Clearwater mall to get clarity on some of the many unanswered questions I had. Lettie was able to clarify some of the issues but her attitude and, impatience and responding to me like I was supposed to know when MTN says I'll be allocated data on the 11th, they actually mean the 12th. I mean customer service is supposed to be the same fo every one. I asked Lettie how I could have used 15gig in a week and she just I should just upgrade, without even thinking who will be footing the bill.