New data contract
Good day
I have entered in to a data contract whereby it allows 15GB data during the day and 20 GB at night and a discount of R180 (contract price R339 per month for 24 months . When data was allocated, I only received 10GB during the day and 10 GB during the night without the discount. I have been trying to get the contract fixed but without any success. In terms of the law the contract is voidable because of the misrepresentation. I would like to cancel the contract Cell no : ********** 886 call ref : REO ********** 84153
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Replies (5)
MTN South Africa's replyOfficial
24 Aug 2018, 10:42Thank you for your post and for bringing this matter to our attention.
We sincerely apologise for any inconvenience you may have experienced. We understand the frustration this causes.
We have made the regional management aware and the matter will be handled accordingly, you will be also advised of the outcome.
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply24 Aug 2018, 10:42
Official
Thank you for your post and for bringing this matter to our attention.
We sincerely apologise for any inconvenience you may have experienced. We understand the frustration this causes.
We have made the regional management aware and the matter will be handled accordingly, you will be also advised of the outcome.
Warm regards,
Eunice
Complaints analyst.
Best regards,
's updateReviewer Update
28 Aug 2018, 10:44The account is messed up even more...What is suppose to be a fixed monthly bill of R339
2018-08-28 PSD Calls R 0.00
2018-08-28 NIGHT EXPRESS DATA 10GB PROMO R 0.00
2018-08-28 3 months free Showmax R 0.00
2018-08-28 RECURRING INTERNET 5GB R 346.96
2018-08-28 MTNCHOICE 10GB SUBS FEE R 455.26
2018-08-28 Yello Trader 30GB R 0.00
Total excluding VAT R 802.22
VAT AT 15% R 120.33
Total R 922.55
's update28 Aug 2018, 10:44
Reviewer Update
The account is messed up even more...What is suppose to be a fixed monthly bill of R339
2018-08-28 PSD Calls R 0.00
2018-08-28 NIGHT EXPRESS DATA 10GB PROMO R 0.00
2018-08-28 3 months free Showmax R 0.00
2018-08-28 RECURRING INTERNET 5GB R 346.96
2018-08-28 MTNCHOICE 10GB SUBS FEE R 455.26
2018-08-28 Yello Trader 30GB R 0.00
Total excluding VAT R 802.22
VAT AT 15% R 120.33
Total R 922.55
's updateReviewer Update
28 Aug 2018, 10:48Data should be:
15GB data during the day and 20 GB at night and a discount of R180
's update28 Aug 2018, 10:48
Reviewer Update
Data should be:
15GB data during the day and 20 GB at night and a discount of R180
's updateReviewer Update
28 Aug 2018, 10:50I want the account reversed and reinstated or else I am cancelling the account totally. MTN is in breach of the conditions of the contract.
's update28 Aug 2018, 10:50
Reviewer Update
I want the account reversed and reinstated or else I am cancelling the account totally. MTN is in breach of the conditions of the contract.
's updateReviewer Update
28 Aug 2018, 11:07Tariff plan C_6
Tariff description 24MTH MTNCHOICE 10GB
Package description R180 DISC +(5GB+10GB NIGHT)
Bill limit value R 0.00
Subscriber created date 2018-08-06
Contract termination date 2020-08-05
Telemetry device No
's update28 Aug 2018, 11:07
Reviewer Update
Tariff plan C_6
Tariff description 24MTH MTNCHOICE 10GB
Package description R180 DISC +(5GB+10GB NIGHT)
Bill limit value R 0.00
Subscriber created date 2018-08-06
Contract termination date 2020-08-05
Telemetry device No