New customer regretting change!!!

I subscribe to new contract with MTM yesterday.<br> <br> The person who assisted me B Mosele was rude, unaccommodating and ***********. He was looking for every avenue not to assist me with my new contract. I was hoping that this was only one person in the company but I soon discovered it seems to be MTN's modus operandi. <br> <br> My simcard from my new contract was not activated. I try to activate my sim via a call centre but I was advised that I need to go into a store to activate my simcard. I emailed B Mosele to assist me but obviously did not feel the need to reply. I tried to call the shop but it came to light that they do not have a phone number and only assist walk-in customers. <br> <br> I went to the Tygervalley Mall to assist me with my issue. After standing in line for almost an hour with no form of management in place and customers yelling and complaining constantly of the bad service I was finally assisted. The person who assisted me a Mr Pepper assured me my sim will be active within the following hour....this was at 11:00..3 hours ago. <br> <br> Does no one of this company believe in customer care?