JP
Juan P

1 reviews | Active since Oct 2013

25 Oct 2017, 23:27

New Customer and I did not even use my new contract for 20 days and it was cut off....

I switched from Vodacom to MTN they ported my vodacom business number to mtn. First of all I ask for a coral blue s7 edge and got the midnight black. Okay that is fine. Then everything was fine. About 20 days into my contract my number gets cut off. My first payment was not even due yet but it was cut off. Tried calling call centres I was told they would get back to me nobody has. Then I ask for the reason I was told due to ********** transactions. Now I don't know how any ********** transactions could be made on my account as I had to give my details and mtn pin to load more data or minutes. Second they said to me I have to resend my FICA documents which I did nothing happened. Then I was told to settle R865 on the account.... My first debit order was not even due yet!!!!!! But I had to settle an amount. While all this is happening I am busy switching banks from capitec to absa. So I am still waiting for my absa card. So I go into the store to settle above mentioned amount. Sorry they don't accept cash only card... I can pay it into absa using my mtn account number or my cell number.... Tried that transaction not authorized..... I tried to pay the full amount how many times email correspondence between me and the credit department and it is as if they don't want my money and they want to blacklist or upset me. I feel this has been the biggest mistake I have ever made to go to mtn I have had nothing but problems with them I mean come on in tried to pay and they don't want my money.... I have been on the phone on hold transfered more times than there are days in a year. I went into the store and they can't even call the person that put me on the account holder. They have to email her then it takes 3 to 4 to 5 days for her to reply then we send an email and wait another 5 days my first debit order was the 1st of October 2017 nobody has phoned me emailed me or contacted me to pay my account after this and I need my number up and running I have been using a pay as you go number just to get by. This is the worst service I have ever had in my life. My number was cut off middle September 2017 and is still off after I tried to make payment how many times. This is ridiculous they call them selves the bozza network. I wanted to take out the 40gig data with pocket router bundel as well I think I won't do that and rather go back to vodacom and pay more and get better service.

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Replies (2)
JP
Juan P's update27 Oct 2017, 12:34
Reviewer Update
I will not as I have sent my bankstatements multiple times and the vodacom number was prepaid so there is nothing owing on the account at vodacom. That was never even mentioned to me. The account was put on hold due to ********** transactions as I was told multiple times. Also I did explain I can't give them any capitec bank statements anymore and I said it multiple times. I wanted to pay my account when it was cut off and you didn't want my money. So you can call me to resolve this problem because this is becoming ridiculous. ********** 254
JP
Juan P's update27 Oct 2017, 12:35
Reviewer Update
You people need to stop making excuses for your poor service I want someone to contact me from head office asap or I will take this whole situation further