New Contracts, No delivery or customer care

Absolutely shocking service from MTN, Mondo and DSV My husband and I both app**** for contracts with MTN (he app**** for an upgrade and I app**** for a new contract) he was contacted pretty quickly to arrange delivery of his phone via DSV, 2 weeks have passed and no delivery even though he's received a few smses saying the courier has his parcel and is on the way. I have received my contract via email but absolutely no word from MTN. I've emailed, called and submitted online requests. I managed to get through once and they told me that they had no stock of the colour phone I want, but no communication has been made to ask if I'd like to change the colour or to update me on the order. Its like MTN don't want new customers?? I've even emailed to say I don't even want the device now due to the lack of service from MTN. Its so sad considering they rash you to take out a contract in the first place, then never contact you again.