new contracts, *********** consultants, advertise for devices they don't have

The worse experience ever, few weeks ago our company went to get contracts for staff at MTN, all the company docs were emailed through, a few days later the consultant calls back to request more docs and forgot to ask us to sign more forms. So we had to make another trip to the store due to his incompetence. once that was done we had to wait a week to know if the contracts were approved or not.once approved... another week after we called back in to find out about the phones and was told that the phones were ordered, but had to be re-ordered and did not give any reason why. After waiting some time again we called in to find out about the phones, we were told that the phones had come in but had to be sent back due to "technical issues" after turning them on. is MTN dispatching faulty devices?? ...anyway .... one of the phone's ordered was the xz premium in bronze pink, which is one of three of the standard colors it comes in. The consultant said that we were "pushing it" for ordering that color, instead off trying to order stock like a normal service provider . IF you are going to be purchasing a phone and paying for it why can't we have the freedom of choosing the color we want? Two months ago we walked into a cell c store and took 8 phones on contract for our staff, it was approved immediately and given the phones the same day. I am really dissappointed in MTN and their service. there seems to be a lot of lies spoken by the consultants and they don't give proper reasoning and explanation. Still waiting for phones to be delivered.