New contract -wrong package loaded -7 days no resolve

<p>I signed up for a new contract with the mtn store in cape town situated at the cape town station deck area on the 29 September 2016, on the 30 th September 2016 i noticed that the contract that i was linked to was the top up R350 and not the MYCHOICE100 that i asked for. i immeadiately contacted the the store to inform them and they informed me to come into the store on the 1 october 2016 which i did. Ithought this was all sorted until i got called on Monday 2 October 2016 just to confirm that it was th mychoice100 contract that i wanted and that we should get an answer by latest Wedneday 5 October 2016 and it would be sorted. i lodged a querry online on the on the 4th October 2016 via the online system i connected onto to view my mtn profile and to date no response. I went back to the store yesterday 5 October 2016 to be told that the lady at the mtn store at canal walk in cape town will be able to resolve this querry of the wrong contract when she visits the store or they will give her a call , i asked that the store manager call me to keep me updated. Still no response. i then lodged another online custormer complaint via my mtn profile that i opened saying that i am thinking of cancelling this contract as i have not been able to use the phone since receiving it due to it being on the wrong contract. Today is day 7 and still no response via sms, email or phone call.</p>