New Contract - Wowza Wednesday
<p>Good Day</p> <p> </p> <p>I am battling to find someone to assist me. All I want is what you promoted and I signed up for?</p> <p> </p> <p>I signed up for your Wowza Wednesday, still have not received my allocation (not even a prorata allocation), MTN Contract website won't let me log in and Data Share won't work. </p> <p> </p> <p>Surely there is someone who can assist? Even if I need to visit a customer service centre.</p> <p> </p> <p>I have tried branches, 1555 and 808 - just get transfered and passed from one person to the next.</p> <p> </p> <p>PLEASE HELP ME or just cancel my contract.</p> <p> </p> <p>Also, where is my handset?? No one has even called me arrange for delivery.</p> <p> </p> <p>All this since 21 December 2016.</p> <p> </p> <p>Wonder if this will get a reply and resolution.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Absolutely shocking but I see it is standard business practice. 14 days to get a response which is very copy and paste. After spending hours and hours on the phone during the last 14 days I have had this resolved at great expensive to me.
Absolutely shocking but I see it is standard business practice. 14 days to get a response which is very copy and paste. After spending hours and hours on the phone during the last 14 days I have had this resolved at great expensive to me.