1 reviews | Active since Jul 2017
New contract with my prepared sim card change of device
<p>I have signed a new contract with MTN on Tuesday 11 July 2018 at MTN store corner Loveday and Fox Street in Johannesburg, i was using a prepaid sim card and had asked the guys at the store to keep my number (use the same number for contract), to date the sim card it’s not working I can’t make calls, load airtime and i have not received the bundle as per the signed contract.</p> <p> </p> <p>I went back to the store on Thursday to inform the guys at the store and they made calls to MTN and i was given a reference number. I called MTN (808 customer care) on Friday to check the status of my query; i was informed that they were no reference on the system. I was given another number before we can conclude i received a sms that said “Dear customer, your query has been resolved with reference number 1- ********** 0020. Kindly contact MTN within 48 hours if the problem still persists.</p> <p> </p> <p>I then asked the call center agents about the query and said the query shows not resolved from her side. Worse, every time I contact 808 am being assisted by new agent and have to explain my situation again and be given a new reference number. To date my sim card is still not working am from the MTN store and the guys called MTN ( ********** 622/ ********** 667) and i was informed that the sim card is under investigation. </p> <p> </p> <p>Can someone from MTN assist me by calling me or sending me an email ASAP. This is really</p> <p> </p>
Please note i have no phone, the contract phone that i have received its freezing, i took it back to MTN store in Loveday and Fox street yesterday.
when i tried to return the cell phone yesterday, I was advised by the sales consultant that my seven day periods ends today, that i should bring the cell phone to the store for exchange for new phone, when i returned the phone today at 14:00 i was informed that the seven days period has lapsed and that the model is out of stock and they only have the same model in Rustenburg.
I was informed that the phone is booked for warranty. you can communicate with me via email and workline. Your prompt response in resolving the matter will be highly appreciated .
Please note i have no phone, the contract phone that i have received its freezing, i took it back to MTN store in Loveday and Fox street yesterday.
when i tried to return the cell phone yesterday, I was advised by the sales consultant that my seven day periods ends today, that i should bring the cell phone to the store for exchange for new phone, when i returned the phone today at 14:00 i was informed that the seven days period has lapsed and that the model is out of stock and they only have the same model in Rustenburg.
I was informed that the phone is booked for warranty. you can communicate with me via email and workline. Your prompt response in resolving the matter will be highly appreciated .
Please note i have no phone, the contract phone that i have received its freezing, i took it back to MTN store in Loveday and Fox street yesterday.
when i tried to return the cell phone yesterday, I was advised by the sales consultant that my seven day periods ends today 17 July 2017, that i should bring the cell phone to the store for exchange for new phone, when i returned the phone today 18 July 2017 at 14:00 i was informed that the seven days period has lapsed and that the model is out of stock and they only have the same model in Rustenburg.
I was informed that the phone is booked for warranty. you can communicate with me via email and workline. Your prompt response in resolving the matter will be highly appreciated .
Please note i have no phone, the contract phone that i have received its freezing, i took it back to MTN store in Loveday and Fox street yesterday.
when i tried to return the cell phone yesterday, I was advised by the sales consultant that my seven day periods ends today 17 July 2017, that i should bring the cell phone to the store for exchange for new phone, when i returned the phone today 18 July 2017 at 14:00 i was informed that the seven days period has lapsed and that the model is out of stock and they only have the same model in Rustenburg.
I was informed that the phone is booked for warranty. you can communicate with me via email and workline. Your prompt response in resolving the matter will be highly appreciated .