1 reviews | Active since Jun 2017
New Contract : Waiting for a month for Stock
<p>On the 27th May my husband app**** for a new MTN contract on the basis that the Dell laptop would be available on the following Tuesday. We have called every week to follow up.. not once receiving a call with feedback. Every week we were told the same thing.. "maybe at the end of the week... maybe next week...sometime".</p> <p>On following up with the store yesterday, we were advised that the HP laptops have arrived but not the Dell, "why dont you take the HP instead?" they ask. However, at a higher monthly subscription - very convenient for MTN I guess.</p> <p>How much longer would a consumer be expected to wait?</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike