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Susan S

1 reviews | Active since Sept 2017

13 Oct 2017, 08:55

NEW CONTRACT - USED NUMBER

I buy a new phone on a new contract with MTN and receive a used number. The number used to belong to Mr Marthinus Stein and I receive all his messages and calls on a daily basis. When I complained to MTN that this is not right all they had to say was...

Thank you for emailing Customer Care. We apologize for any inconvenience incurred. Please note that our numbers do get recycled. We look forward to being of service to you in the future.

And that's it. I have noticed that the number has been recycled. But I don't want a recycled number. When I called them they confirmed that they could change the number but the next one will probably be recycled too!!!!! So I must deal with messages and calls that are not mine.

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Replies (2)
MTN South Africa
MTN South Africa's reply19 Oct 2017, 16:14
Official

Good day Susan

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We can change your number but unfortunately we cant guarantee that the one you will get will not be recycled.

Should you require us to continue and change your number, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

SS
Susan S's update19 Oct 2017, 16:32
Reviewer Update
If I were to go the the rigmarole of changing my number, and I say rigmarole because it is not simply a matter of getting a new sim, I will have to change my number with the bank, on my email, with the schools, all my friends, any other on-line institution that requires a pin sent to me. And all of this without guaranteeing I will not have the same problem. This is simply below average service.