New Contract, sucky service

I upgraded to a new contract in the beginning of March 2019. The new contract notes that for the next 12 months I will receive 2G data (1G for WhatsApp and 1G for Facebook), it's now the 11th of April and the data has not been loaded. A call was logged on Saturday 06/04/2019 and I was advised that it will take 3 working days to process and my data will be loaded. I called this morning for the second time and was again told that my query is just open, nothing has been done yet and I can't get an exact answer as to when this will be resolved. Come on guys this is not how you treat your customers. I am paying customer, never missed paying your account and now you are not coming to the party.