NW
Natalie W
1 reviews | Active since May 2012
12 Aug 2015, 17:06
New Contract SIM Swap
I have app**** for a new contact with MTN as I no longer want to use my current service provider and my number is with MTN and has always been. My contract has expired with the old service provider, but MTN have declined me for a new contract saying its due to affordability. I find this so insane when the only debt I currently have is a bond. Everything else I purchase is paid for up front. <br> <br> I then decided to purchase a phone and asked for a contract with only time and data, which has also been declined. <br> <br> What should I do???
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MTN South Africa's replyOfficial
04 Sept 2015, 11:12Hello natswil,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that according to our records your contract application was approved on 2015-09-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that according to our records your contract application was approved on 2015-09-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply04 Sept 2015, 11:12
Official
Hello natswil,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that according to our records your contract application was approved on 2015-09-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that according to our records your contract application was approved on 2015-09-01.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,