MI
Markus I
1 reviews | Active since Sept 2014
22 May 2015, 08:09
New contract sim not activated
I app**** for a new contract after beeing away from MTN for a few years . <br> It was agreed the contract would start on the 20th of May. received the phone on monday 18th may . Phoned MTN call center to activate the sim card . Was told the sim card would automatically activate on the 20th between 7 and 8 .<br> Tried to phone the call center again to sort out the activation as it was still not activated on the 21st . But now the call center is on strike and there seems to be no way to get my sim card activated . This service is lousy and i am considering to cancel the contract and send all my stuff back to them . Really angry and annoyed to sit 2 days without a working phone .
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Replies (1)MTN South Africa's replyOfficial
29 May 2015, 13:42Hello Markus1981,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the account was activated on the 20th of May 2015 but the line remained barred as it needed to be registered for RICA.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the account was activated on the 20th of May 2015 but the line remained barred as it needed to be registered for RICA.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply29 May 2015, 13:42
Official
Hello Markus1981,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the account was activated on the 20th of May 2015 but the line remained barred as it needed to be registered for RICA.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the account was activated on the 20th of May 2015 but the line remained barred as it needed to be registered for RICA.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
