New contract service failure

Good day

I app**** for the iPhone SE deal at the Canal Walk outlet on Friday 15 June 2018. I submitted all the relevant documents and received an SMS to advise that my application was submitted for vetting.

I took out this contract as a gift to my husband for Father's Day and i used Canal Walk as it is the only mall i know of in Cape Town that closes at 9pm with the hope i can get a response the same day. But i didnt and accepted that hopefully will get a response the next day and collect the device.

My husband explained to the consultant that it a port had to be done from Vodacom to MTN. He also asked to Sonwabo Ngubombi if there was any fee for this swop and he confirmed no fee will be charged.

i received the SMS to advise the contract was approved on Saturday. Upon collecting the device we were informed that there is a fee for the sim swop. the consultant on Saturday then called Sonwabi while i was standing there and according to her she said he told us about the fee which is a complete lie.

They were also not willing to waive this fee after we told them that that is not was we were informed.

To make matters worse we were told that we had to come back the next day as the swop was not completed as it was only initiated when we came to collect. This means spending more money on petrol and parking which i feel this is a waste.

I cancelled the contract right there and then, and my husband Father's Day ruined.

So i am writing this expressing my gross disgust for the service i received from MTN and with the hope that somehow i can be compensated for the inconvenience caused and i am thinking along the lines of still taking out the same contract but upgrading the device.

i hope that this complaint is taken up for the serious nature i believe it is especially in such a competitive sector i really hope this get resolved asap