New contract - rules keep changing

<p>Took out 3 new contracts with MTN. 30G of data for 1 month plus each contract was supposed to come with a monthly 2g of data. We received the phones. No issue. But we did not receive the minutes, data and sms's. Upon query, the salesperson advised that the system calculates when this happens!!! So here we were, smart brand new phones BUT UNABLE TO USE IT! Then around the middle of April, the data, minutes and sms kicked in. One phone did not receive the correct 2g of data. Only received 500mb. Again upon query, same salesperson advised he will investigate and revert. I'm still waiting. </p> <p>Another thing, I advised my banking details for the debit order. They used a legacy bank account for the DR order and debited me on the incorrect date!</p> <p>With all of this happening with 3 brand new contracts, I feel like I made a fatal error in taking out the contracts! There is no fall back plan for bad customer service. The only leeway that is provided is the 7 day return policy on the phone. </p> <p>How is this fair to the consumer? </p> <p> </p> <p>I'm extremely frustrated! It takes time, money, phonecalls, petrol to drive to the store every time AND STILL NO JOY! </p>