NEW CONTRACT - RICA BARRED

I signed for a new contract and picked up my new phone on 16 October 2015 and I was advised that my new sim card will be activated in 2 - 24 hours once it is registered with RICA. It has been 1 week now and I am still RICA barred. What is the problem? Why is my sim card not operational yet? <br> <br> I have another complaint also. I have been trying MANY MANY times to call the branch ***) for the last week, and no matter what day or what time it ahs been, there is NEVER any answer. <br> <br> This is the reason why I haven't up to date been able to get any assistance to resolve this problem.<br> <br> I need urgent and immediate assistance.<br> <br>