New contract, not activated in 3 weeks and want to cancel with no help

Good day I took out a contract on the 3rd October 2017 and the phone was delivered on the 9th October 2017 Since then I have tried to activate and use the phone, I’ve called and sent numerous emails since I received the phone with no help, I have spoken to people who said the cannot assist and I must call ********** 000/ ********** 622 and no one can help me, I then went to a store where they guy helped get the sim apparently activated and said I’m good to go….since then nothing no network. I now want to cancel this contract and have requested it from someone who I finally got to speak to in two weeks on this number ********** and she said she will put through the request to cancel and I will get a call to cancel and should call this number ********** 667 should I need an update and provided me with a ref number, and said I need to take the phone to a MTN shop and confirm cancellation. I am now so fed up of this ********** service you people actually call service that I never want to recommend MTN to anyone because no one can help you with anything…..if a debit order goes off this month for a contract that I have not even used I will make a very big deal!!!! I WANT THIS CONTRACT CANCELLED AND WILL NEVER EVER DO THIS WITH MTN AGAIN.

Regards Chanel