New Contract Not a good Start

Item: MTN South Africa
Rating: 1
Author: Juliane S

I have app**** for a New Contract 26/11/2017. Ref: ********** 79. A "Dedicated Agent was supposed to contact me within 24 Hours and still now I have not received a phone call I am not happy I need a phone as mine has is now broken. I phone the number for new contracts firstly you have incapable people who can not understand a simple question and second when I was put through to the right department nobody answered for 40Minutes!. I will going to Vodacom by 12:00 today if I have not received a phone call.!! Please phone me on the land line number!!!!! ********** 741/93

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Replies (2)

MTN South Africa's replyOfficial

29 Nov 2017, 14:21

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The contract has been activated , MTN account A***.

You may visit the MTN store in Spring Mall to pick up the device if not received as yet.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply29 Nov 2017, 14:21

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The contract has been activated , MTN account A***.

You may visit the MTN store in Spring Mall to pick up the device if not received as yet.

Kind Regards,

Alice van der Merwe

Best regards,

Juliane S's updateReviewer Update

01 Dec 2017, 07:22

I can not see this reply!!!! I have since not received any phone calls I went into a store to get the device. Now 36 hours later I can still not use my sim card I will be returning the device as I can not be going into the store everyday and my sim card does not get rica I did a port to do a sim swap and I was once again told 24 hours and now still not activated!!!!!!!!!! I am f**** peed off really. ID Nr : ********** 102087.

Juliane S's update01 Dec 2017, 07:22

Reviewer Update