NEW CONTRACT - NO SIM PROVIDED&SIMSWAP TAKEING A W

I have recently gone to upgrade and the phone was collected around two weeks ago (+-2015/02/01) but because they did NOT include the new sim and did NOT do the sim swap as I had asked I was unable to use the phone! <br> <br> I was then able to go back on 2015/02/07 where I was given a new sim, where the also informed me that the sim swap would take around 24 hrs (I gave it 48 hrs).<br> <br> THE SIM SWAP IS STILL NOT DONE AND IT IS AGAIN A WEEK LATER!!! Leveing me with a R10000 paper weight.<br>