1 reviews | Active since Jul 2013
NEW CONTRACT - NO SIGNAL!!
i recently took out a cell phone contract with MTN (last week). I thought that any service provider would be more reliable than my previous service provider. However, I was very so very wrong. I cannot believe this but i have none or barely any signal with MTN at my house. If i am lucky my iphone 6 s has one to two bars on 3G - which doesnt allow me to send a simple whatsapp let alone a photo. No one can hear me when i make a call either. I find this absolutely shocking. I find it amusing that i have 30GB free data for the month that i cant use as my phone has no signal. As a recent customer i am quite shocked and disappointed with this ******* signal that i am now stuck with for the duration of this contract.
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***.
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***.
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***