New Contract - No Activation

I received an offer regarding a MTN contract through the call center which I accepted. I received the phone of Wednesday 10/11. Since then I had a huge struggle to get the phone activated and to do a sim swop. On the number ********** 622 I hold on for ever with no answer. I even went to the shop in Jakaranda Centre who send me to the Wonderboom Junction shop, who then told me they cannot help and I need to phone the ********** 622 number, which I did again this morning - no success. I am working on a switchboard and cannot hold for 6o or more minutes at a time, and also am fed up using my time and petrol getting no where . My contact number is ********** 121 , I hope you can resolve this issue - otherwise cancel the contract, I haven't even started it and it's already highly frustrated.

Annelie Koekemoer