1 reviews | Active since Oct 2009
I tried to apply for an MTN contract in store on the 27th of October and was messed around to the point I had to make a formal complaint to the store manager. I was then finally helped but then told that after all my trouble they did not have my phone and I would need to apply online. I therefore submitted my application online and after long waits and rude staff I finally got my contract approved. I received the new phone and sim only to find my sim was not activated and my number not ported. I called customer service and was told the application was not processed correctly. I finally got hold of the sales consultant and after a fight got the activation started. Sadly however 20 minutes after it came on line it was then Rica locked. Now I had supp**** my Rica in store, to the online consultant and the courier. I now cant get hold of anyone to help me. Finally to add insult to injury according to the advert I was to receive 30GB free data and a Simfy africa 3 month subscription both of which I have not received. I am at the point of cancelling the whole thing out of frustration!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused
Kindly be advised that we have evaluated your account and picked up that your number is now Rica registered it should work perfectly and we have logged an urgent request for promotional data to be loaded.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused
Kindly be advised that we have evaluated your account and picked up that your number is now Rica registered it should work perfectly and we have logged an urgent request for promotional data to be loaded.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
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