New contract nightmare, 1 month still not sorted out
<p>On 19Jan 2017 app**** for a new 500mb data contract. This is now 1 month later ans still not sorted out.</p> <p>Anna the MTN employee has no idea what she is doing. Unprofessional in the highest degree!</p> <p>She can still learn a lot in terms of customer service. She doest greet and isn't friendly at all. She didn't submit the application correctly an only vissiting the store another 4 times afterwards and getting help from one other colleagues the application was submitted correctly.</p> <p>After the last vissit I received a simcard (also with help from a colleague) we are still awaiting activation. Anna has still not made contact even once. According to the colleague only Anna can do the activation.</p> <p>People be very carefull when wanting to do business here. In this small town its might be better going to Vodacom which can give same deals and maybe better customer service.</p> <p> </p> <p>1 month and still not sorted... please MTN do something about this</p>
Good day Hennie,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records do indicate that the number ****5859 was RICA barred and we have managed to Rica it fro you. Kindly please reboot the device and test. Also please allow a TAT of 2-24 hours for the full Rica activation to take place.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Hennie,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records do indicate that the number ****5859 was RICA barred and we have managed to Rica it fro you. Kindly please reboot the device and test. Also please allow a TAT of 2-24 hours for the full Rica activation to take place.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
