NEW CONTRACT ***** DISPUTE

Please refer to the attached email trail from December 2022 between myself and Tshepang Mphela. As outlined in the correspondence, the matter was closed based on the evidence I provided at the time. I am therefore surprised to see a debit on my account related to an issue that was closed/resolved in December 2022. I kindly request that this matter be closed permanently. If not resolved, I will be compelled to escalate it to your CEO, ICASA, Hello Peter, and across all relevant social media platforms. I spoke with Buiswa this morning at approximately 09:08. She placed me on hold for about 10 minutes, and upon returning, advised that no information was appearing on her system. She further suggested that I visit a Vodacom store to obtain a clearance letter—though I’m unclear on the purpose of this request. Your calls are recorded, so you’re welcome to review the recording for full context. This situation is becoming increasingly frustrating and exhausting. I visited the MTN Boulders Midrand store in mid-June 2025. Unfortunately, the experience was disappointing. I was informed that the issue would be logged and that I would receive a follow-up call with feedback. However, to date, I have not received any communication. Please ensure that the attached letter of demand is formally retracted and that my credit record is updated accordingly. This lack of follow-through reflects poorly on the level of customer service provided, and I would appreciate urgent attention to this matter. Your urgent response is required by COB today.