NEW CONTRACT DISCONNECTED WITHOUT VALID REASON

<p>A month ago I re-newed my cellphone contract with MTN service provider at MTN Savannah Mall store. Yesterday being 8 March 2017 my service was interrupted. I went to the MTN Store at Savannah Mall in Polokwane and was told that my current SIM card which I received a month ago was cancelled due to a swim swap that was done on my phone number. I never made this request nor did I apply for a SIM Swap. A new sim card was given to me with a sim swap. I was told that the service will be restored within 3 hours. It is now 24 hours and still the service is not working. This is a company phone and I haven't been able to have contact with my workers or clients the past 24 hours. This morning I phoned the MTN call centre nr and was told that I have to now send a request on a letterhead for the service to be restored. I did not request the interruption of the service in the first instance!! I signed a 2 year contract just a month ago. Totally un-acceptable from MTN. My service need to be restored immediately. </p>