New contract declined by Vetting.

I app**** for a new contract with MTN on a prepaid number that I am currently using. The same number used to be a contract number with MTN but then when I decided that I will not be doing the upgrade with MTN I asked them to close the account and convert my number to prepaid. Which was confirmed to me that it was done last year. Now I then decided to apply for a new contract as I saw a phone that I liked, provided all supporting docs with the help of Salmaa Kleinsmidt. I then went back to the store later the same day to get my phone as I saw no reason my contract would have been declined. And to my suprise they Vetting Department has declined my contract with reason being my previous account was handed over to LEGAL. Strange enough with me and Salmaa checking the report on previous account we saw that the handing over to legal has actually happened after my instruction to close the account. Which means the person/consultant that assisted me in 2014 with closing the account never followed the right channels to have this account closed properly. All he/she did was to place a note as to my request. So now this FALSE RETENTION has affected my credit rating. No feedback still from MTN.