New Contract catastrophe!!!

My son took out a new contract with mtn via *** which I assume is your telemarketing department.

He received his phone yesterday. Here are the frustrations:

1. The Samsung A32 he received with 2 sim cards. One apparently for data and one for airtime.

Now, please explain how does anyone that works and not sit at home do this. Everytime you want to make a call, you have to change the sim because the phone cannot take 2 sim cards. When I got lucky this morning and managed to talk to Linda at the number above, she explains some people have rooters. Now how on earth!! Some people. Well we are not one of the some. Nothing was said about a rooter. I dont have words. 2. The phone number hasn't been ported from Vodacom. I am now by far too scared to even give the number here because maybe it is better to just cancel this whole deal. My complaint was supposed to be escalated at 11 this morning and I was supposed to be phoned. Guess that is not going to happen.

I have spend the last 45 minutes trying to phone the Johannesburg number mentioned above again, to no avail. All I hear every 15 seconds is thanks for your patience.

I am putting it on record here, either I get a phone that can accommodate the 2 sim cards or I get 1 sim card where both air time and data is loaded OR come collect your phone and cancel this transaction. If the problem is not sorted speedily, I will approach the ombudsman to assist me canceling.