JW
Juan W
1 reviews | Active since Apr 2014
20 Jun 2015, 09:21
New contract cannot be activated!!!
I have taken out a contract for my sister in law at MTN Vangate Mall, Athlone, Western Cape on 2015/06/13. To date the new simcard has not been activated and the store has sent numerous requests to activate the new simcard as she will be keeping her prepaid number and MTN has not done this yet as the call centre is on strike, I am sure this is not the only way it can be done.<br> <br> As you can see my number is Vodacom where you can contact me ***. This is why I left MTN more than 10 years ago and am very happy at Vodacom with my 4 lines I have with them.<br> <br> I suggest if you want this contract you sort it out ASAP or I will cancel and port the number to Vodacom where I can give my sister in law a working phone on the same day as I have now been waiting a whole week.
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Replies (1)
MTN South Africa's replyOfficial
25 Jun 2015, 12:36Hello Juandw,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Accrding to our records the Sim has been activated and should be working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Accrding to our records the Sim has been activated and should be working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply25 Jun 2015, 12:36
Official
Hello Juandw,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Accrding to our records the Sim has been activated and should be working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Accrding to our records the Sim has been activated and should be working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,