New Contract But I am Phoneless!!! *** MTN

I bought a sony Z3 on 20 feb and returned it in less 2 weeks because it wasnt working properly. I was assisted and they booked it in on 10 February, was told to come back 2 days letter to hear the outcome which I did and was helped by the White guy there who said he cant see anything on the system and that I must come back on Monday. I came back on Monday and he didnt even know me anymore. I was assisted by the black guy who wears glasses who also knew nothing and ended up giving me a Tehnical answer: <br> <br> Ur fone has been sent to factory to be fixed. we will contact you when they are done. RYT.... They never did and I went back there myself two days later only to find out that I am elegable to receive a new fone!!! <br> <br> Guess what!!! MTN is out of stock and I have been without a fone for 3 weeks..THIS IS ********!!!<br> <br> The debit order went through on the 20th March for something I do not have. I want my money back!!!!! Y must I pay for something I do not have???? You sold me a Damaged fone!!!<br> <br> You are a *** network!!! ****. Imagine life without a fone for 3 weeks??? ****!!!3.<br> <br> yOU MUST FIRE ALL THE *********** STAFF.....ESPECIALLY THAT CIGARETTE SMELLING GUY