1 reviews | Active since Sept 2015
New contract approved without permission after requesting for an upgrade
<p>On the 6th April I called the MTN call center to cancel my contract as the 24 month period had ended because i wanted to upgrade later and get the new Samsung 8 plus. The consultant I spoke with Palesa Kubeka informed me that she can switch me to a voice and data option until the S8 was released then I can upgrade. I agreed to this option as I was under the impression and reassured that when the S8 comes out I will be able to upgrade. The S8 was finally launched and on the 8th I went to the MTN Store in Sandton CIty for my upgrade, only to be told I cant upgrade as this lady from the call center has upgraded me to the voice and data contract without a device. I am very angry right now as MTN keeps disregarding customer clients, I want this contract cancelled with immediate effect as i did not consent to it and I was deceived. Now I cant upgrade to the phone I wanted</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2