1 reviews | Active since Dec 2011
New contract approved on sms then rejected by phone
<p>App**** for a new contract friday receieved Sms "Congradulations your MTN application has been conditionally approved, please wait for a call from dealer. T&C apply.</p> <p>Today at 8 am recieved a call that the application was rejected becuase i dont have credit. </p> <p> </p> <p>What the he**, whaty happend between it been approved on friday and it been reject today...</p> <p>This network provider is really SLAP-TIGER straight.</p> <p> </p> <p>Anyway, going to other network providers.</p> <p> </p> <p>I give up-----</p> <p>Now i dont feel sorry for what nigeria did to it....... :)</p>
Good day Doris,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note the credit vetting process only takes place once an application has been captured. The results from the credit check only go through to the stores when the application is processed at head office and the application is either processed or rejected.
Please note our teams are working on improving the service delivery going forward.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Doris,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note the credit vetting process only takes place once an application has been captured. The results from the credit check only go through to the stores when the application is processed at head office and the application is either processed or rejected.
Please note our teams are working on improving the service delivery going forward.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***