1 reviews | Active since Nov 2015
I app**** for a new MTN contract at the Cascades PMB branch, the sales consultant that assisted me was very helpful and efficient, the application was complete within 20 minutes. The consultant sent through the application and the next day at 8 o'clock I received an SMS from MTN vetting to state that I had been accepted for the contract I app**** for. MTN contacted me when the phone colour that I wanted arrived, I went into the store to proceed, the system then would not allow the contract to be accepted as it had now reduced my credit limit to an amount below what I had app**** for the difference being ONLY R9 !! I am very disappointed as the sales consultant has been trying to assist with this problem and is not getting a response from the vetting department or MTN. To add this deal will end on the 3rd December 2015, I was referred to MTN by a friend of mine due to the better deals being offered by MTN compared to any other service provider, which I do agree with. I however find the service of the vetting department to be highly unhelpful as no one can tell me why my application was approved then consequently reduced when I came to get the phone by an amount that is ridiculous!
Best regards,
Best regards,
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