New Contract application

<p>On the 4th of April 2016 I app**** for two contract phones and i got a swift response on the following day to capture my detail which i must say was the only pleaseant experience i had. I then got an approval sms on the 10th April 2016 which stated that i would get a call from the couriers to confirm delivery date and this never happened. I then called the contact centre today to change the delivery date as I had explained that i work between Auckland Park and Pretoria. This was a complete nighmare as i spent over 3 hours to get help and they couldnt even hand me over to a supervisor as per my request. I would get transfered without warning when explaining my issue. after a long time i then got handed over to a supervisor by the name of Nervana Ramsuraj – Contact Centre – Customer Care DBN, who couldnt help me and had the decency to lie to me on the phone saying that she had emailed my details to the supervisor when i had not even provided them. I found her to be very patronising and of no help. I am utterly disgusted with the service recieved and having been an MTN customer about 6 yrs ago i must say the standard has really dropped to Junk Status.......</p>