New Contract

App**** for a new phone contract from MTN store since i had cancelled my previous one last year, the application was declined upon submission, that's when my horrific experience began - the store sales person said he cannot see why it's declining. I phoned MTN contract call center, was diverted from contracts to Mondo from Mondo to MTN direct from MTN direct to Retentions or Finance from Finance back to MTN direct, was eventually told the new application was declined due to ITC. I phoned all four companies which falls under ITC, all of them confirmed i have a good credit score and i'm not owing nor blacklisted. Went back to the contract call center, the agent apologized and said there's nothing he can do - i then requested to speak to the Supervisor, he say's the Supervisor is in a meeting he took my details and promised to get the Supervisor to call me back and that never happened, just imagine after spending the whole day calling all these following numbers 135, ***, ***, ***, ***, ***, a feed back.

I have been a loyal MTN customer but at this moment i'm so disappointed, looks like no one wants to do their jobs, how's is it so difficult for one to provide accurate information - am i suffering because i have listed my ID Number with Southern African ***** Prevention Service (SAFPS), if so why can't they just let me know i then remove the listing, i currently have no personal phone, now think of going to another service provide which is not fair.

Regards, Musa. ***or ***.