New contract
<p>MTN Shop in Stellenbosch Square. They are friendly, but their competency is very low. MTN head quarters has sms'ed me on Tuesday that my new contract has been approved. Until Friday I'm still waiting for thee shops call. They said they will phone me. I've phoned them 3 times now. The first time they've answered and said they will phone me later, which they never did. The other 2 times they did not answer.</p>
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MTN South Africa's replyOfficial
28 Aug 2016, 20:13Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,
MTN South Africa's reply28 Aug 2016, 20:13
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,