1 reviews | Active since Apr 2018
New Contract
Requested a new contract with MTN on Saturday over Easter. They said it will take 2-24 hours to receive approval. After following up everyday to hear various excuses such as systems upgrade I received my final answer on Thursday - some 144 hours later. The decision was that it was declined due to MTN business rules as I have more that 5 contracts with them. The pain and suffering could have been avoided if the told me on the Saturday app****. Not once did anyone from the Clearwater branch phone me - I had to do all the following up Their service has dropped significantly. Maybe it is time to consider someone else after being a client for almost 20 years.
Good day Owen,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I would suggest contacting MTN Direct on ***. As far as i know, your contract will be approved or declined based on your affordability.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Owen,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I would suggest contacting MTN Direct on ***. As far as i know, your contract will be approved or declined based on your affordability.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,