1 reviews | Active since Apr 2015
New contract
I app**** for a data deal, on Friday 2017/11/24 (R199 for 30 gigs per month) at MTN Cresta. Consultant handling my application is Nonkosi. She called me on Saturday and told me that my application has been approved. I went to the store on Monday to 'activate" my application and there was a billing error, I was billed R700. She said she would get the error fixed and contact me. 3 days later, no communication. I called MTN today and requested an update, they took down my ID number and promised to update me, still no communication.
I AM FED UP WITH THE BAD SERVICE FROM MTN CRESTA!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Cresta Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Cresta Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,