1 reviews | Active since Jul 2015
New contract
My husband app**** for a new cellphone contract the day before yesterday and its been 2 days since we heard from mtn. We are still waiting to hear if its been approved. Been calling mtn direct the whole day but not coming through to them please this is getting absurd. We just want to find out the status of application
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that we have checked the status of your application and picked up that is still with our vetting department awaiting to be approved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that we have checked the status of your application and picked up that is still with our vetting department awaiting to be approved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,