YA
Yusrah A
1 reviews | Active since May 2015
21 Sept 2015, 16:50
New contract
We took out a new contract with MTN @ Cavendish store on Thursday 17th. We were told that porting the number takes 24Hrs - today is the 21st and the number is still not ported over to MTN.<br> <br> I've spoken to the lady at the MTN Cavendish store on Saturday and she confirmed that the port needs to happen from MTN's side, however she was unable to follow-up as the porting department doesn't work on a Saturday.<br> <br> If this isn't resolved within the next 24Hrs, then I'm taking the phone back to MTN / you can keep you contract and I'll stay with Cell C.<br> <br> this is the worst possible start to a new contract - if you valued your customers then you would provide better service.<br>
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MTN South Africa's replyOfficial
22 Sept 2015, 11:25Hello Yusrah.A,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that the port was done on the 2015-09-19 but the number is not on our network. I have escalated this query to one of the Managers to install your number on MTN Network , I will contact you soon with the follow up.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that the port was done on the 2015-09-19 but the number is not on our network. I have escalated this query to one of the Managers to install your number on MTN Network , I will contact you soon with the follow up.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2015, 11:25
Official
Hello Yusrah.A,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that the port was done on the 2015-09-19 but the number is not on our network. I have escalated this query to one of the Managers to install your number on MTN Network , I will contact you soon with the follow up.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that the port was done on the 2015-09-19 but the number is not on our network. I have escalated this query to one of the Managers to install your number on MTN Network , I will contact you soon with the follow up.
Warm Regards
Nompumelelo
REQ:***
Best regards,