New clients waste our time....
<p>So i decided to take out a new MTN contract. With the contract i bough a LTE router cash and was promised 30 GB of free data. The consultant verified 6 times that it was activated and i should be patient for it to reflect. The last call i made they guy said sorry i will not get the device. He made a mistake and he cant help me. I asked the manager to call me and still have not received a call. Yesterday i reported the matter with the complaints department on *** and i was promised that a manager would call me back....NO SURPRISE i'm still waiting for that call. The last problem was when i inserted the sim card which i paid for when i received the devide and was left with the message that i should visit the stor and RICA the sim!!!!!!!!!!!!!!!!!!!!!1 Why did i spend more than an hour in the store with all my documnets. I called MTN on 808 and they could not even find the number. So why did i pay for a sim card that is not even on the system????? MTN is really really fooling new customers and showing them the middle finger when they have a problem!!!!!!!!!!!!!!!!!!!</p>
Good Day Llewellyn Du Plessis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation I will contact you on Monday to get the required information so that we can assist further with the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day Llewellyn Du Plessis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation I will contact you on Monday to get the required information so that we can assist further with the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
