1 reviews | Active since Apr 2018
New Cellphone Contract
I apply for a new Contract with MTN it has been approved, I got a E-mail on Monday that say a courier service will be in contact with me within 24hours. it is 2 days later aand nobody called me, and if you call the call centre nobody can help you they just transfer you from one consultant to another. I need to o away for business on Thuesday and I have been promised I will get it before then so how will I get it before then if nobody called me yet. PATHETIC SERVICE!!!!!
Dear Valued Customer,
We acknowledge the receipt your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your application and it shows that your package was set to be delivered today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have evaluated your application and it shows that your package was set to be delivered today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,