New cellphone contract
I have entered into a upgraded contract with MTN . I have been MTN since the early 2000's. MY previous contract ended few months ago with data, airtime and sms's balances left and when I entered in to the upgrade, I was told that my sms's, airtime nad data on the old contract will fall away. I find this unacceptable becauseI have diligently paid my bill every month.<br> The old contract stipuluated airtime in rands while the new contracts stipulates the airtime in minutes. My question is why could MTN not convert the rand value airtime to minutes at the highest , current call rate? Can someone please answer this quetion before I take further steps<br> <br> Thanks<br> Andrew
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MTN South Africa's replyOfficial
11 Aug 2015, 11:57Hello STEYNAD,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, there is no records of an amount of R3000.00 airtime carried over on your number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, there is no records of an amount of R3000.00 airtime carried over on your number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 11:57
Official
Hello STEYNAD,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, there is no records of an amount of R3000.00 airtime carried over on your number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, there is no records of an amount of R3000.00 airtime carried over on your number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,