LS
Lourens S

1 reviews | Active since Apr 2016

19 Apr 2016, 09:01

New Business account

I have been trying to convince by company for 3 months to move all our accounts to MTN. At last they have agreed, and now i have the worst service is human history!!! <br> Fist, after a long battle with paperwork, and documents needed, the first nr we move over is a nightmare. I have place the order for a new Iphone, and for more than 2 weeks i have no feedback except if i go to the counter as wask wat is goin on.... all answer i get is that there is no stock? You advertice it, but dont have stock, i can import from ANYWARE in the word in less than 2 weeks!! Still i dont know when i will receive my new phone. <br> Second problem. I have tried 500000 time to speak to someone to assit me in getting the company profiel active in MTN active, and what a nightmare.!!!! Everyone i speak to, tells met to send a mail, each time to a different address, and NO response!!! NO- ONE attends to my emails! <br> WHat do I need to do to get some support? All i want is to move our accounts over to MTN, since the process started, we have had 3 accounts already expired at the previos service provider, but have no luck and support from MTN to move my accounts.<br> <br> can someone PLEASE SPEAK to me? NO MAILS!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2016, 22:55
Official
Hello Vikela,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards
mike
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